Financial Tools

Member Relief Center

We’re Here to Help You

Life can be unpredictable. You can count on us to serve your financial needs with care and compassion. This page provides resources that can help you any time, whether you have been affected by a severe weather event or are suffering from pandemic-related hardship. Please let us know how we can help.

To help you meet challenges beyond your control, UFCU offers qualifying Members a low-interest, Member Relief Loan. Apply online, or call (512) 498-2277 to find out if you qualify.

If you’ve been affected by severe weather, contact UFCU Insurance Services™ at (512) 421-8100. Please leave a message and we will return your call as quickly as possible. Consider these additional tips for filing a weather-related insurance claim. Note that there is often a time limit for reporting damage and/or filing a claim.

Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.


General Relief Resources

Access Your Accounts Anywhere, Anytime

Get Financial Help for Yourself or Your Business

  • If your life or livelihood has been affected by COVID-19, consider taking advantage of any of these services:

    • Member Relief Loans —UFCU is offering current Members low-interest, Member relief loans with no payment for up to 90 days. Apply online, or call (512) 498-2277 to find out if you qualify.

    • Mortgage Payment Assistance — Members may qualify for assistance with existing UFCU mortgage payments. Call us about your mortgage payment situation at (800) 240-4214, or email lossmit@midwestloanservices.com.

    If your business is facing financial difficulties as a result of COVID-19, we’re here to help. Members who need assistance with their business accounts can call (512) 493-0531 or (800) 252-8311, and select option 5 then option 1. We’ll help you navigate options that we’re offering right now, as well as other resources that may be available for your business.

    • US Chamber of Commerce — The US Chamber of Commerce has a list of resources for small businesses.

    • SBA Paycheck Protection Loans — UFCU was a proud participant in rounds one and two of the federal Paycheck Protection Program (PPP). Get more details about UFCU’s PPP.

     

Child Tax Credit (AKA Stimulus Payments)

  • The Child Tax Credit passed as part of the most recent stimulus package is scheduled to begin posting to Member accounts in mid-July, 2021. As with past stimulus payments, UFCU will deposit this payment into your account as soon as possible. Your financial health is our top priority. If you have questions, please reach out to the IRS to determine your payment status.

Economic Impact Payments (AKA Stimulus Payments)

  • Additional stimulus payments for Americans have been initiated through the American Rescue Plan Act of 2021. If you were eligible for this round of stimulus payments, UFCU deposited this payment beginning Monday, March 15, 2021. Your financial health is our top priority. Your best first step is to reach out to the IRS to determine your past and previous stimulus payments status.

How to Protect Yourself from Fraud and Scams

  • Unfortunately, swindlers are taking advantage of stressful circumstances. Be wary of unfamiliar products or services, especially any that attempt to take your personal information. You might be asked to donate or to purchase services or medical care with organizations that turn out to be fraudulent.

    If you think you have fallen victim to a scam or might have given your personal, payment, or account information to a bad actor, please call Member Services at (800) 252-8311. We’re here to help.

    Follow these guidelines to keep your accounts secure:

    • Check your accounts online every day for unauthorized activity.

    • Set up alerts to receive a text or email whenever there is activity in your account or on your card.

    • Contact your financial institution immediately to report any unauthorized activity.

    • Never respond to unsolicited requests for your credit or debit card number. When in doubt, call the number on the back of your card.

    • Avoid clicking links in emails from sources you do not know. Learn the warning signs to recognize imposters who send emails pretending to be a familiar business.

    • Make sure the anti-malware and anti-virus software on your computer is up-to-date.

    • Research before donating to charitable donations. It is best to rely on known organizations. Do not be rushed into a donation, and do not make a donation in cash.

    • Be aware of fraudulent “investment opportunities.” The US Securities and Exchange Commission (SEC) has warned of promotions via online and social media platforms that claim that the stock of certain companies will dramatically increase in value because they have a quick fix to today’s challenges. Check out any new venture before investing.

    • Avoid taking calls from unknown individuals or companies. Do not answer unfamiliar callers’ questions with the word “Yes”, even if the questions seem harmless. Do not press any keys or listen to robocalls. Simply hang up.

    • Proceed with caution when responding to work-at-home opportunities.

In-Person Services

  • Currently, masks are optional for vaccinated people. While face coverings are not required at UFCU locations, we encourage those not fully vaccinated or at high risk to continue to use face coverings. We ask that you refrain from visiting a lobby if you feel unwell. A complete listing of services at each UFCU location can be found in the Quick Service Guide.


    • Pre-scheduling of appointments is available at select branches. To make an appointment, please call (800) 252-8311.

    • Drive-thru locations are open for most teller services, including instantly issued debit cards. See the Quick Service Guide for more information.

Become a UFCU Member

  • At UFCU, we strongly believe in fair and honest products and outstanding Member service. We credit these values with making us Austin’s largest locally owned financial institution, also serving Galveston County. We focus on people, not profits. And during this crisis, our commitment to our Members is stronger than ever.

    Become a UFCU Member Today

When Crisis Affects Your Finances

Call Us with Questions

  • Call Member Services at (800) 252-8311. Please allow extra time for your call, as wait times are unpredictable. We appreciate your patience and understanding.

Frequently Asked Questions

    • Do I qualify for special relief?

      Yes, depending on your situation. We are offering a low-interest, Member Relief loan for qualifying Members. If you qualify, there will be no payment for up to 90 days. Please call (512) 498-2277 to explain your situation and see how we can help.


    • May I skip my loan payments?

      Yes, depending on your situation. Members may be able to skip payments on existing consumer loans and credit cards. Please call (800) 252-8311 to share your story and see how we can help.


    • What if I cannot pay my mortgage?

      We are working with Members who need assistance with their existing UFCU mortgage payments. Please call (800) 240-4214 to share your situation and see how we can help.


    • Can I deposit checks without going to a drive-thru or branch?

      Yes. We offer the UFCU Mobile Banking app, which lets you make secure mobile deposits, transfer funds, view your account balances and recent activity, and more. Check out our library of video tutorials, or visit our Mobile Banking page.


    • Is our money safe at UFCU?

      Yes. Your deposits with UFCU are federally insured by the NCUA for up to $250,000 per Member. Learn More


    • Can I enter a UFCU facility without an appointment?

      Yes, if the location is not on an educational campus or is not temporarily closed. See our Quick Service Guide for more information.


    • What types of transactions can I complete in the drive-thru?

      The following transactions can be completed at select locations: Deposits, withdrawals, transfer of funds within UFCU accounts, loan payments, getting a new debit card, balance inquiries, and account history. Our Quick Service Guide covers the most up-to-date details about locations and services, so you can quickly discover where and how to get your financial errands done.

Community Resources

We have compiled trusted online resources, nonprofit organizations, and government agencies that offer support and important information. Please take advantage of these services if you need them.

General Assistance and Meeting Basic Needs

  • Aunt Bertha is a social care network that connects people and programs — making it easy for people to find social services in their communities. Simply type in your ZIP code to find resources in your area.

    2-1-1 Texas, a program of the Texas Health and Human Services Commission, helps Texas citizens connect with the services they need. 2-1-1 Texas, or (877) 541-7905, is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year.

    ConnectATX.org, a program of the United Way for Greater Austin, helps connect residents to resources in the community. It is available in several languages.

    Galveston County Daily News has a list of resources of all kinds for residents of the Galveston area.

    Central Texas Food Bank has created an online map and search tool to locate access to groceries, hot meals, and meals for children.

    Help-At-Home Kits. CapMetro’s MetroAccess clients can request free delivery to their doorstep of a Help-At-Home kit that includes shelf stable items such as vegetables, fruits, beans, soup, tuna, and peanut butter.

    Foodpantries.org provides a searchable list of Galveston-area food pantries along with information about subsidized groceries.

    Central Texas families needing child or adult diapers can find a list of distribution sites at Austin Diaper Bank. This organization’s site also lists many other helpful resources. In Galveston, you can contact the Galveston Diaper Bank to learn more about where to get diapers.

     

Local Support for Small Businesses

Housing: Homeowners and Renters

Utility Services

  • The City of Austin has taken steps to ensure its customers have uninterrupted access to utility services. Immediate assistance is available to its customers. Austin Energy, which manages customer care and billing for all City of Austin utilities, also offers several programs that help customers stay on track with their utility bills:

    • Deferred payment plan: This will ensure the customer receives uninterrupted utility services as they work with utility representatives to develop a long-term plan that meets their financial needs.
    • Customer Assistance Programs: Limited income customers and medically vulnerable customers may receive assistance for immediate and lasting utility-bill relief.

    Both City of Austin Utilities Payment Centers are closed to the public. Click here to learn more about other ways customers can pay their utility bill.

    Residential and commercial utility customers can contact the Customer Care Contact Center at (512) 494-9400, apply at austinbillhelp.com, or email customercare@coautilities.com with any questions. Options include emergency assistance, special payment arrangements, and discounts according to income guidelines.

COVID-19 Relief

As we work together to come out of this pandemic, we stay committed to the welfare of every Texan and UFCU Member.

COVID-19-Specific Resources

COVID-19 Vaccine Scheduling and Waitlist

Se habla español. Favor de llamar al (800) 252-8311 para dudas y preguntas. Nuestros representantes están a su disposición para ayudarle.


Quick Service Guide
Apply for a Relief Loan
File an Insurance Claim

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Resources