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All UFCU locations will be closed Mon, May 25, 2020 for Memorial Day. Read more
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If your UFCU Credit Card has been lost or stolen, or your card has been declined and you suspect possible fraud, call Member Services at (800) 252-8311(800) 252-8311.
Yes. Credit card payments can be made at any UFCU financial center. You can also call Member Service to transfer funds to pay your UFCU credit card from your UFCU checking or savings account. In addition, payments can be made through Online Banking or Mobile Banking.
The payment address is:
PO Box 9389
Austin TX, 78766-9389
Please be sure to include your credit card account number on your check.
All billing disputes and inquiries must be submitted in writing to the following address:
Attn: Card Services
P.O. Box 9350
Austin, TX 78766-9350
Note: Your letter should include your name and credit card account number, the charge in question and an explanation of why you believe there is an error. All billing disputes must be received within 60 days of the date that the charge first appeared.
You can update your billing address in either of the following ways:
If you would like to choose your own PIN, you can call (866) 928-5450, and set or change your PIN over the phone. The Credit Card Department at UFCU DOES NOT have access to PINs.
The primary cardholder must complete and submit an Add Authorized User Request form.
Your request will be processed in 2-3 business days and you should receive the new card with the additional user's name in 7-10 business days.
In order to perform a balance transfer, complete the Balance Transfer Request form.
You cannot make a payment for an amount greater than your credit card balance.
By integrating your credit card information into Online Banking, you are able to make credit card payments by directly transferring funds into your credit card account.
Please contact a UFCU Representative, who will be able to correct this problem.
Your credit card account information could still be associated with your older account. Please contact a UFCU Representative so that they can correct this problem.
At this time, both statements will continue to be delivered separately.
Not at this time, though your credit card information will be removed when you close your credit card account.
To add an authorized user to your UFCU credit card:
To complete the form, you will need the following information about the person you would like to add:
You will also need to know your UFCU account number and the last four digits of your credit card.
Start the process now
To transfer your credit card balance:
To complete the form, you will need the following information about the credit card company from which you want to transfer:
You will also need to know your UFCU account and credit card numbers.