Member Services

Quick Service Guide

There are many ways to get your banking done, some without ever leaving the comfort of home. Access your accounts remotely, 24/7, via Online Banking, Mobile Banking, and Phone Banking. Consult the tables below to learn how to complete every transaction as quickly as possible.

If you need an in-person appointment, confirm that the service is available, and call (800) 252-8311 to schedule a time. The health and safety of our Members and employees always come first and we are continually adapting to meet your needs. We may make temporary changes occasionally to reduce risk.

Update: Our South MoPac location is temporarily closed. Read More

Transaction Online Banking Mobile Banking Phone Banking
Account Inquires Y Y Y
Account or Credit Card Fraud
Y
Account Transfers Y Y Y
Bill Pay Y Y
Certificates (Open or Close) Y

Check Orders Y

Close Account Y

Credit Card Cash Advance Y Y* Y
Credit Card Limit Increase Y

Credit Card Payments Y Y Y
Deposits
Y
Find my Account Number Y Y
Find UFCU Routing Number Y Y
IRA Account Inquires Y Y Y
Loan Applications Y

Loan Payments Y Y Y
Loan Payments via Non-UFCU Accounts Y Y*
Member Service InquiresY
Y*
Mobile Banking Password Reset
Y
Mortgage Application Y

Mortgage Payments Y Y* Y
Online Banking Password Reset Y

Statement Copies Y

Stop Payment (Check) Y
Y
Transfer Funds - My Accounts Y Y Y
Transfer Funds - Other Members Y Y Y
Transfer Funds - Other Institutions Y Y

1 Y indicates yes: You can complete this transaction via Online Banking, Mobile Banking, or Phone Banking.

* This feature is available only on the Mobile Banking app released on August 13, 2020.

Hours of Service

Lobby Appointment
M-F: 9 AM–5 PM
Sat: None
Curbside Service
M-F: 9 AM–5 PM
Sat: None
Drive-Thru
Austin Metro
M-F: 9 AM–6 PM
Sat: 9 AM - 2 PM
Galveston
M-F: 8 AM–5 PM
Sat: 9 AM–1 PM
Member Services
M-F: 8 AM–5:30 PM
Sat: 10 AM–2 PM